The business landscape is incredibly competitive, especially in the times of COVID-19. There is less of everything to go around, and businesses have had to pull out all of the stops to stand out from the pack.
One of the ways businesses are excelling? By prioritizing their customers. We’re seeing a distinctive trend, where businesses which are putting their customers first are the ones who are not only exceeding their own goals, but also providing the best services. Just take a look at F.H. Cann and Associates Inc.
“FH Cann & Associates is a leading provider of call center solutions, particularly for some of the most complex and challenging call center projects that exist today.”
— FH Cann & Associates (@fhcann) June 5, 2020
An Impressive Ranking
As a leading provider of accounts receivables management, call center solutions, and other customer service solutions, F.H. Cann and Associates Inc. knows the importance of the customer experience. In fact, their efforts helped them rank on Inc. magazine’s annual Inc. 5000 list, which is the most prestigious ranking of the nation’s fastest-growing private companies.
You may recognize some of the names of companies who have made this list in the past, such as Intuit, Zappos, Under Armour, Microsoft, and Patagonia.
So, the question is, out of all of the private companies in the country, how did F.H. Cann and Associates Inc. land a spot on this prestigious list? The company’s customer-centric business outlook and focus on customer experience has been a game changer and has helped F.H. Cann and Associates Inc. thrive in this business climate, despite the challenges.
F.H. Cann and Associates Inc. was not only able to adapt to the needs of their customers, by continuing to provide their robust call center solutions, but they even secured a government contract, and added to their workforce.
The FHC Difference
F.H. Cann and Associates Inc. functions with what it calls the “FHC Difference” as its guiding policy. The FHC difference is what helps them deliver excellent customer experience across the board and thrive as a company.
The pillars of the FHC Difference are Employee Engagement, Compliance & Quality, Technology & Infrastructure, Social Responsibility, and Customer Centric. While all of those elements are central to F. H. Cann & Associates success, we’re going to hone in on Customer Centric.
As a key tenant of F.H. Cann and Associates Inc. business structure, customer centricity helps them deliver an excellent customer experience.
They offer customized programs, dedicated staff, and advanced technology, to deliver the best customer experience to their clients. Not only that, F. H. Cann also provides proprietary analytics, information security management, and intense training for their employees, to make sure they can best serve their customers.
Another big component of F.H. Cann and Associates Inc. customer centricity is their continuous investing in the latest technological advances. This helps them create custom workflows for their clients, provide helpful custom reporting, and develop unique dialer campaigns and collection workflows, individually tailored to each business.
Plus, with an independent team dedicated to Compliance and Quality Assurance, F.H. Cann and Associates Inc. is tracking its own progress, in order to ensure that it can best serve its clients.