In most cities, it is almost impossible to walk a couple of blocks without noticing a hotel or restaurant. Compared to a couple of decades ago, the number of hotels has doubled if not tripled. To remain competitive amidst the crowded market, improving service quality is imperative.
Hoteliers must make every effort to ensure their hotels are beyond expected standards. This is what gets clients walking through the door.
In this article, we are going to highlight the various ways in which hoteliers can improve the quality of service at their hotels to ensure happy and satisfied guests.
Let’s delve into specifics.
- Give VIP treatment to every guest
Not every guest who visits your hotel is famous. Some are ordinary folks looking to have an amazing time at the hotel. To ensure the hotel improves the quality of service, hotel staff should treat every guest as a VIP. They should be attentive and respond as fast as possible to guests, regardless of who they are.
This way, guests will have an exceptional time and, in turn, reward your service with loyalty. Some may even recommend your hotel to their friends and family, giving you more business.
- Maintain high levels of cleanliness
The level of cleanliness is one of the factors that affect the quality of service given to guests. You cannot offer clients dirty towels and expect them to speak highly of you. The most probable outcome in such a scenario is, the guests will leave, never come back, and write nasty reviews of your hotel, ruining any chances of you getting business.
For starters, the hotel should have cleaning staff working all around the clock. There are times you might need to hire professional cleaning services. For instance, seeking the services of the best Scottsdale window cleaners ensures all the hotel windows are spotless; even those regular cleaners cannot reach.
- Make a habit of training employees
With the current technological advancements, hoteliers adopt various high-quality systems to make services more efficient. And what would be the point of this if hotel staff has no clue on how to use the technology to the guests’ advantage.
This is the reason why conducting regular employee training is, especially for new employees. Also, constantly reminding older employees how services should be offered makes it clear to them of the hotel’s mission, and they will rarely have an excuse for any wrongdoing.
- Ask for customer feedback
Asking for honest guest feedback is one of the best strategies to use if you are looking to improve the quality of service in your hotel.
Monitor guest feedback and make necessary improvements in areas where there are complaints.
It is best to have a book where customer feedback is noted. The reason being, you create a space where you could always refer to and see what complaints are rampant and if any changes have been made so far.
Hotels are in the business of making guests happy. And as measures are put to ensure customer satisfaction, also remember that the staff is the hotel’s greatest asset. As such, hoteliers should also put measures in place to ensure staff members are comfortable and motivated.