Finding a service provider that meets your requirements may be time-consuming, but once you do, it can improve your life and help you reach your objectives quicker.
A service provider is an individual or organisation that offers funds for your supported services.
You typically have a say in who delivers the assistance in your plan. You generally have control over when and where your assistance is provided.
Allowing you to pick which NDIS providers you engage with is one of the many ways the NDIS provides you control and choice. So, it’s time to seek service providers to supply you with the necessary assistance.
Sole traders, enterprises, individuals, and non-profit organisations may all be licensed NDIS providers. NDIS-registered providers are individuals who have registered with the NDIS and have met particular government standards to acquire their registration.
If NDIA administers the NDIS funding, you may only get assistance from NDIS-certified providers.
However, if you have a Plan Manager or self-manage who controls your payments, you may engage with unregistered support providers.
Here are the steps to finding your service providers:
The first step is to determine a pool of providers that can help. Here are some ways to locate providers:
To identify NDIS-registered providers, use the myplace NDIS portal for providers Finder. To access myplace, go to myGov.
Your ECEI Coordinator or support coordinator can assist you in determining what you want and which service providers may be suitable. Plan-managed participants’ Plan Managers may also assist. However, they will ultimately leave the decision in your hands.
Look for service providers online, call several service providers, and read reviews.
Create a checklist of recommended suppliers once you’ve found potential providers. To do so, you must rule out certain suppliers while prioritising others.
Some of the elements that may influence your choice include:
- Range of support offered
When deciding on which service providers to choose, keep the following factors in mind:
- Initial thoughts of the provider and its employees
- Comments and reviews from other users
- How will the provider assist you in achieving your objectives?
- What it might be like to deal with them for years
Contact the service providers directly to see whether they are a good match. Take advantage of this opportunity to ask any queries you may have. While it is entirely up to you whether you discuss your NDIS plan with providers, it makes perfect sense to discuss your broad objectives and how they may help you achieve them.
Once you’ve decided on a provider, you’ll need to communicate with them and agree on the services they’ll provide.
You may deal with your support provider about what you receive. For instance, you and your provider may agree on the following:
- The support’s cost.
- Ways to amend the agreement if you or your provider choose to do so in the future
- What is and isn’t covered in the support
- Your provider’s responsibilities
- How your provider plan to settle any disputes and difficulties
All supporters do not need a signed service agreement. However, having one and recording responses to the above questions is a good idea. This way, everyone knows what you and your provider agreed upon. A documented service agreement is required for Specialist Disability Accommodation.
Even though your providers finance the assistance, they are not parties to the agreement. The service agreement is a contract between you, the customer, and your provider. This is a legal agreement for which you are both liable. Learn more about service agreements and the factors to consider while creating one.
Any issues must be addressed directly with your provider. In your agreement, you should clearly define your expectations as well as the obligations of your supplier.
The Australian Consumer Law governs service agreements. This legislation protects you as a consumer when you use your NDIS cash to purchase assistance.
The Australian Competition and Consumer Commission (ACCC) provides several useful tools if you have a complaint or need guidance. We also provide information on further consumer resources.
You may also contact the NDIS Quality and Safeguards Commission if you have complaints about a provider. Anyone may file a complaint with the NDIS Commission about the following:
- How NDIS providers handled your complaint about the services they provided
- Supports that were not provided in a suitable quality, safe, and polite manner
Remember that you will never be trapped in an arrangement with a service provider you dislike. You may change service NDIS providers if you want to, but you must undergo a certain procedure. Approach the process carefully to increase your chances of picking the proper suppliers from the start.